Medicaid is a type of free or low-cost health insurance for people with low incomes. It’s backed by the federal government, but each state sets its own rules. Medicaid is a form of...Memorial Health Assurance makes self-funding achievable for businesses with 50 to 1,000 employees. Our solution provides cost savings for you and lower premiums for your employees. View the list of insurance plans that our hospital system accepts. We also accept Medicare and Medicaid.Nov 29, 2023 · The MHS Provider Directory is a list of physicians, hospitals, pharmacies, dentists and other healthcare providers that are available to you through our Indiana Medicaid coverage. Be sure to choose Hoosier Healthwise as your plan when searching. If you are on Presumptive Eligibility (PE) for pregnant women or Children’s Health Insurance Plan ... Medicaid Partners. Managed Care Health Plans. The Indiana Health Coverage Programs (IHCP) works with five health plans to serve as managed care entities (MCEs) for the Hoosier Healthwise, Healthy Indiana Plan (HIP) and Hoosier Care Connect and programs: Hoosier Healthwise. Served by: Anthem, CareSource, Managed Health Services (MHS) …Feb 12, 2024 · All MHS members must use a pharmacy in the Indiana Medicaid network, including mail-order pharmacies. You can find an in-network pharmacy by using the Find a Provider tool. To find an in-network pharmacy: Go to mhsindiana.com and click on Find a Provider. Click Start Your Search. A new window will open. HCP Provider Portal > Home. Saturday 03/16/2024 09:01 AM EST. What can you do in the Provider Healthcare Portal? Through the Indiana Health Coverage Programs (IHCP) secure and easy-to-use internet portal, healthcare providers can: Submit claims. Check on the status of their claims. Inquire on a patient's eligibility. View their Remittance Advices.Mar 19, 2024 · Medicaid Navigators. For Navigators: Next Steps (PDF) – Helpful sheet to provide to potential members who chose MHS on their application; For Navigators: Quick Tips (PDF) – Important information and common questions to help you assist applicants; Member Management, Member Benefits and Services Pregnancy Member Management If you are enrolled in a Medicaid SSI Program, you can also call the SSI Managed Care External Advocacy Project at 1-800-928-8778 for help with your appeal. They can also help you write a formal complaint to MHS Health or to the State HMO Program. The address of the State HMO Program is: BadgerCare Plus or Medicaid Ombuds P.O. Box 6470 …Nov 21, 2023 · Medicaid Pre-Auth; Ambetter Pre-Auth; Medicare Pre-Auth; Provider Education & Training. ... MHS will provide it at no cost to you. Call 1-877-647-4848 (TTY: 1-800-743 ... MHS - Prior Authorization Request Form for Prescription Drugs Author: Managed Health Services (MHS) Subject: Prior Authorization Request Form for Prescription Drugs Keywords: provider information; member; length of therapy; medication; drug name Created Date: 3/22/2019 3:17:03 PMYou or your representative may write, phone, fax or email the appeal request and consent (if a representative) to: Written: MHS Appeals, P.O. Box 441567, Indianapolis, IN 46244 Phone: MHS Member Services or MHS Appeals at 1-877-647-4848 Fax: 1-866-714-7993 Email: [email protected]. You can also call us at 1-888-713-6180. We are open Monday through Friday from 8 a.m. – 5 p.m. We are closed weekends and holidays. Providers can use the secure Provider Portal or call 1-800-222-9831. MHS Health Wisconsin exists to improve the health of its beneficiaries through focused, compassionate & coordinated care. Medicaid Enterprise System (MES) MES (Pronounced 'Mez) was created to transform our Medicaid technology from an antiquated all-in-one-box solution, to a modular, expandable and cost-effective solution which benefits our Members, Providers and stakeholders. This collection of advanced technologies directly supports the business needs of DMAS.Member ID Card. Your member ID number is what links you to your healthcare benefits. It is printed on the front of every member ID card. Keep your member ID card on you at all times, in case you need emergency care. Look on the front of your member ID card. Your member ID number is labeled as the “Member RID”.Navigating the world of healthcare can be overwhelming, especially when it comes to understanding whether you qualify for Medicaid. With its complex eligibility requirements, many ...Nov 29, 2023 · The MHS Provider Directory is a list of physicians, hospitals, pharmacies, dentists and other healthcare providers that are available to you through our Indiana Medicaid coverage. Be sure to choose Hoosier Healthwise as your plan when searching. If you are on Presumptive Eligibility (PE) for pregnant women or Children’s Health Insurance Plan ... How to Bill Medicaid for Mental Health Services (MHS) Eligibility: Medicaid Services are provided to those who can not have an insurance policy or cannot pay for health services. Medicaid Services are implemented by the state favoring low-income people, pregnant women, the disabled, and those who need treatment for long-term for …MESA Portal for Providers The Mississippi Division of Medicaid's transition to a new Fiscal Agent, effective Oct. 3, 2022, includes a new Medicaid Management Information System (MMIS) and provider portal known as MESA: Medicaid Enterprise System Assistance. The goal of MESA is to enhance connections between health …What you need to know: Check Your Application Status! If you have Medicaid coverage, don’t risk losing your Medicare Advantage Dual Special Needs Plan (D-SNP) and Medicaid benefits. Welcome to Wellcare By Allwell's new Medicare Advantage website. We are simplifying Medicare so you can choose and use an affordable local plan that will help …Practitioner must have Indiana Medicaid ID linked to group before MHS credentialing and set up process can begin. The IHCP MCE Enrollment form is utilized. Contact Provider Relations at 1-877-647-4848 to obtain Participating Physician Attestation document which links practitioner to existing contract.Health Feb 26, 2023 12:54 PM EDT. WASHINGTON (AP) — If you get health care coverage through Medicaid, you might be at risk of losing that coverage over the next year. Roughly 84 million people ...Jun 1, 2023 · All HHW members get FREE unlimited transportation to: Doctor visits. Dental visits. Vision visits. Pharmacy after a provider visit. WIC appointments. Medicaid enrollment visits. MHS special events. CHIP members only have coverage for emergency ambulance rides to the hospital. MHS - Prior Authorization Request Form for Prescription Drugs Author: Managed Health Services (MHS) Subject: Prior Authorization Request Form for Prescription Drugs Keywords: provider information; member; length of therapy; medication; drug name Created Date: 3/22/2019 3:17:03 PMThe POWER Account is a special savings account designed to provide incentives for members to stay healthy and use services in a cost-efficient manner. Every Healthy Indiana Plan member gets a POWER Account, which is set up with $2,500 in his or her name. In the HIP program, the first $2,500 of medical expenses for covered services …The Healthy Indiana Plan (or “HIP 2.0”) is an affordable health insurance program from the State of Indiana for uninsured adult Hoosiers. The Healthy Indiana Plan pays for medical expenses and provides incentives for members to be more health conscious. The Healthy Indiana Plan provides coverage for qualified low-income …Medicaid income requirements are already far below the federal poverty line in many states. Some Medicaid recipients could find themselves forced to work in order to be eligible fo...Medicaid reenrollment visits; MHS special events; A few exceptions: Hoosier Care Connect members may have a copay of $1 each way/$2 round-trip. HIP Basic members do not get rides to dental or vision visits. Those services are not covered by your plan. Be sure to POWER Up to HIP Plus when it’s time to re-enroll to get these benefits!Feb 12, 2024 · Your doctor will then contact your pharmacy, or you can take the prescription to your pharmacy to fill the order and get your drug (s). MHS is committed to providing appropriate, high-quality, and cost-effective drug therapy to all MHS members. MHS works with providers and pharmacists to ensure that medications used to treat a variety of ... For Pregnant and New Moms. Healthy Activity. Reward. Pregnancy - Notification of Pregnancy. Submit Notification of Pregnancy form to MHS within your first trimester ($50) or within your second trimester ($25). Submit using the Member Portal or by calling 1-877-647-4848. up to $50.To check the status of previously submitted claim(s), call the MHS Health Provider Inquiry Line at 1- 800-222-9831. When prompted say, “Claim Information.”. The MHS Health Provider Inquiry Line is staffed by MHS Health Provider Services representatives from 8 a.m. to 5 p.m., Monday through Friday.You may file a an appeal within 60 calendar days of the date of written notification from MHS verbally by calling MHS at 877-647-9478, by fax to 866-714-7993, email to [email protected] or by mail to MHS Appeals, PO Box 441567, Indianapolis, IN, 46244.What you need to know: Check Your Application Status! If you have Medicaid coverage, don’t risk losing your Medicare Advantage Dual Special Needs Plan (D-SNP) and Medicaid benefits. Welcome to Wellcare By Allwell's new Medicare Advantage website. We are simplifying Medicare so you can choose and use an affordable local plan that will help …The Healthy Indiana Plan is a health-insurance program for qualified adults. The plan is offered by the State of Indiana. It pays for medical costs for members and could even provide vision and dental coverage. It also rewards members for taking better care of their health. The plan covers Hoosiers ages 19 to 64 who meet specific income levels.To conduct other HIPAA transactions not listed, please contact our EDI department at 1-800-225-2573, ext. 25525. The following list contains contact information for the trading partners currently active with our health plan. All providers are encouraged to contact one of these trading partners to utilize our electronic transaction options.Advertisement After triage, the next stop is registration - not very exciting and rarely seen on TV. Here they obtain your vital statistics. You may also provide them with your ins...Jan 17, 2024 · The MHS Provider Directory is a list of physicians, hospitals, pharmacies, dental and other healthcare providers that are available to you. Be sure to choose your correct plan when searching – Hoosier Healthwise, Healthy Indiana Plan (HIP) or Hoosier Care Connect. If you are on Presumptive Eligibility (PE) for pregnant women or Children’s ... Feb 2, 2024 · Submit Notification of Pregnancy form to MHS within your first trimester ($50) or within your second trimester ($25). Submit using the Member Portal or by calling 1-877-647-4848. up to $50. Pregnancy - Postpartum Visit. Visit your doctor for an appointment 3-8 weeks after delivery. $20. If you have received this facsimile in error, please notify us immediately and destroy this document. For Medicare Prior Authorization Requests-Please fax to 877-687-1183. Rev. 01 27 2016. WI-PAF-0741.Nov 21, 2023 · Medicaid Pre-Auth; Ambetter Pre-Auth; Medicare Pre-Auth; Provider Education & Training. ... MHS will provide it at no cost to you. Call 1-877-647-4848 (TTY: 1-800-743 ... Browse our extensive offering of assessment, monitoring, and evaluation tools for clinicians and mental health professionals. Our clinical assessments cover a wide range of …Member's DOB is after the date of service entered on the claim. 84. Service Unit code invalid for type of service. 85. Patient admit date/hour is missing or invalid. 86. Patient status is either missing or invalid on claim form. 87. One or more of the REV codes submitted is invalid or missing.MHS is a wholly-owned subsidiary of Centene Corporation®, a diversified, multi-national healthcare enterprise offering both core Medicaid and specialty services. For more, contact MHS, 550 N ...Member ID Card. Your member ID number is what links you to your healthcare benefits. It is printed on the front of every member ID card. Keep your member ID card on you at all times, in case you need emergency care. Look on the front of your member ID card. Your member ID number is labeled as the “Member RID”.Behavioral Health Additional Forms: Provider Specialty (PDF), and HSPP Attestation (PDF) Behavioral Health Facility and Ancillary Demographic Form (PDF) Hoosier Healthwise, Healthy Indiana Plan and Hoosier Care Connect Hospital and Ancillary Credentialing Form (PDF) IHCP Practitioner Enrollment Form (PDF) Non Contracted …How to Bill Medicaid for Mental Health Services (MHS) Eligibility: Medicaid Services are provided to those who can not have an insurance policy or cannot pay for health services. Medicaid Services are implemented by the state favoring low-income people, pregnant women, the disabled, and those who need treatment for long-term for …Jan 4, 2024 · Conclusion. Ambetter and Medicaid are two health insurance options that may be available to you, depending on your income, location, and eligibility. Ambetter is a health insurance company that offers plans on the health insurance marketplace, while Medicaid is a joint federal and state program that provides health insurance for low-income and ... MHS is committed to providing appropriate, high-quality, and cost-effective drug therapy to all MHS members. MHS works with providers and pharmacists to ensure that medications used to treat a variety of conditions and diseases are covered. ... All MHS members must use a pharmacy in the Indiana Medicaid network, including mail-order …Medicaid Pre-Auth; Ambetter Pre-Auth; Medicare Pre-Auth; Provider Education & Training. Provider Orientation; Foster Care Training; Clinical Training; Provider News; Behavioral Health Providers. BH Trainings; ... MHS will provide it at no cost to you. Call 1-877-647-4848 (TTY: 1-800-743-3333). You can also call us at 1-888-713-6180. We are open Monday through Friday from 8 a.m. – 5 p.m. We are closed weekends and holidays. Providers can use the secure Provider Portal or call 1-800-222-9831. MHS Health Wisconsin exists to improve the health of its beneficiaries through focused, compassionate & coordinated care. With the release of President Donald Trump's new budget, Medicaid gets hit with more than $800 billion in cuts over the next 10 years. By clicking "TRY IT", I agree to receive news...Feb 2, 2024 · See your child’s primary medical provider (PMP) for check-ups at 3-5 days old, before 30 days old, and at 2, 4, 6, 9, 12, and 15 months old. (Reward for each visit; $60 max) Visit your primary medical provider (PMP) for a yearly check-up; members ages 16 months and older. (One per calendar year) Members ages 1-20 only. covered. MHS covers prescription medications and certain over-the-counter (OTC) medications when ordered by an Indiana Medicaid enrolled MHS practitioner. The pharmacy program does not cover all medications. Some medications require prior authorization (PA) or have limitations on age, dosage, and maximum quantities.All transportation must be for a medical appointment that is covered by Indiana Medicaid, to pick up prescriptions after a covered medical visit, or for renewing your HIP coverage. If you have a life-threatening emergency, call 911 or your local emergency number. Children under age 16 must always ride with an adult age 18 years or older.Wisconsin Managed Care Organization - Matching frail seniors & individuals with disabilities to the healthcare & long-term care support and services they need. We offer government-funded programs, including Medicare (Medicare Dual Advantage HMO SNP) and Medicaid. Our provider partnerships create strong, local networks!covered. MHS covers prescription medications and certain over-the-counter (OTC) medications when ordered by an Indiana Medicaid enrolled MHS practitioner. The pharmacy program does not cover all medications. Some medications require prior authorization (PA) or have limitations on age, dosage, and maximum quantities. You can also call us at 1-888-713-6180. We are open Monday through Friday from 8 a.m. – 5 p.m. We are closed weekends and holidays. Providers can use the secure Provider Portal or call 1-800-222-9831. MHS Health Wisconsin exists to improve the health of its beneficiaries through focused, compassionate & coordinated care. When it comes to understanding Medicaid eligibility, a key tool that can help you determine your eligibility status is the Medicaid eligibility chart. One of the primary factors th...Managed Health Services (MHS) is a managed care entity that has been serving the state of Indiana for more than 25 years through the Hoosier Healthwise and Hoosier Care Connect Medicaid programs and the Healthy Indiana Plan (HIP) Medicaid alternative program. MHS plans include quality, comprehensive coverage with a trusted … Hoosier Healthwise is a health care program for children up to age 19 and pregnant individuals. The program covers medical care such as doctor visits, prescription medicine, mental health care, dental care, hospitalizations, and surgeries at little or no cost to the member or the member's family. The Children's Health Insurance Program (CHIP ... The Wisconsin Medicaid Handbook for members of MHS Health Wisconsin tells you how our program works and what we offer. View online or download now. ... MHS Health provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats ...Allwell from MHS l Ambetter from MHS l Healthy Indiana Plan (HIP) l Hoosier Care Connect l Hoosier Healthwise . 19 . DENY: WORK RELATED INJURY AND THE LIABILITY OF WORKERS COMP ... 3J ADJUST: REVENUE CODE INVALID FOR INDIANA MEDICAID : PAY : 3L ; DENY: BENEFIT IS LIMITED TO 4 IN A 90 DAY PERIOD DENY : 3M DENY: …MHS has behavioral health case managers who help members with special healthcare needs by working together with you and your behavioral health doctor to make a plan of care. If you are having one of the following problems, please call MHS at 1-877-647-4848 and follow the prompts for behavioral health. ... Medicaid Rehabilitation Option …Medicaid Pre-Auth; Ambetter Pre-Auth; Medicare Pre-Auth; Provider Education & Training. Provider Orientation; Foster Care Training; Clinical Training; Provider News; Behavioral Health Providers. BH Trainings; ... MHS will provide it at no cost to you. Call 1-877-647-4848 (TTY: 1-800-743-3333).Submit Notification of Pregnancy form to MHS within your first trimester ($50) or within your second trimester ($25). Submit using the Member Portal or by calling 1-877-647-4848. up to $50. Pregnancy - Postpartum Visit. Visit your doctor for an appointment 3-8 weeks after delivery. $20.If you’re covered by Medicaid for your health care, you may wonder if you qualify for vision screenings, eyeglasses and other vision-related medical services. Here are some answers...Overview. To apply for Medicaid, you will need to fill out and submit an application, also known as an Indiana Application for Health Coverage. Health coverage applications are processed by the Family and Social Services Administration (FSSA), Division of Family Resources (DFR). You can apply in person, online, by mail, or by phone.There are multiple Indiana Medicaid health plans. Each Indiana Medicaid health plan serves different people and needs. Learn more about the MHS plans for …Medicaid Pre-Auth. All attempts are made to provide the most current information on the Pre-Auth Needed Tool. However, this does NOT guarantee payment. Payment of claims is dependent on eligibility, covered benefits, provider contracts, correct coding and billing practices. For specific details, please refer to the provider manual.Provider Enrollment Inquiries. If you have questions about IHCP provider enrollment, enrollment status or provider profile updates, call Customer Assistance at 800-457-4584 and select option 2, and then option 1 to check provider enrollment status or option 3 to update provider enrollment information. Your Gainwell provider relations consultant ...Provider Enrollment Inquiries. If you have questions about IHCP provider enrollment, enrollment status or provider profile updates, call Customer Assistance at 800-457-4584 and select option 2, and then option 1 to check provider enrollment status or option 3 to update provider enrollment information. Your Gainwell provider relations consultant ...Medicaid is a government program that provides healthcare coverage to low-income individuals and families. In the state of Ohio, applying for Medicaid has become easier than ever b...To check the status of previously submitted claim(s), call the MHS Health Provider Inquiry Line at 1- 800-222-9831. When prompted say, “Claim Information.”. The MHS Health Provider Inquiry Line is staffed by MHS Health Provider Services representatives from 8 a.m. to 5 p.m., Monday through Friday.Member's DOB is after the date of service entered on the claim. 84. Service Unit code invalid for type of service. 85. Patient admit date/hour is missing or invalid. 86. Patient status is either missing or invalid on claim form. 87. One or more of the REV codes submitted is invalid or missing.Members need to call MHS Member Services at 1-877-647-4848 to schedule their ride at least three business days before their appointment. Transportation. MHS will process all Medicaid emergent and non-emergent ambulance claims, including air ambulance. Claims for the following services should be sent to MHS:Check the radio button of the entity that must authorize the service. (For managed care, check the member’s plan, unless the service is carved out [delivered as fee-for-service].) Fee-for-Service. Gainwell Technologies. P: 1-800-457-4584, option 7. F: 1-800-689-2759. Hoosier Healthwise. Anthem Hoosier Healthwise. P: 1-866-408-6132.Preferred Drug Lists. Hoosier Healthwise. Hoosier Care Connect. HIP Basic and State Plan Basic. HIP Plus and State Plan Plus. Search within the PDL by pressing Control + F. Last Updated: 07/06/2023. Healthy Indiana Plan is committed to providing appropriate, high-quality, and cost-effective drug therapy. Learn more about our …A Malaysian Airlines Boeing 777, MH-17, has been shot down in eastern Ukraine en route to Kuala Lumpur with 295 people on board. The victims included 154 Dutch passengers, 27 Austr...Electronic Funds Transfer. MHS Health partners with PaySpan Health, a FREE solution that helps providers transition into electronic payments and automatic reconciliation. Visit PaySpanHealth.com. and click “register.”. Registration assistance is available by calling 1-877-331-7154 or by emailing. [email protected] Numbers. Provider Inquiry Line (800) 222-9831. Eligibility. Authorizations. Claim status Member Services (888) 713-6180.Check Your Coverage - Medicaid Coverage Protections Ending. Keep your health. Keep your coverage. If you're a member of one of Indiana Medicaid's health coverage programs, including Healthy Indiana Plan, Hoosier Healthwise, Hoosier Care Connect or traditional Medicaid, you should know guaranteed coverage is coming to an end.
Medicaid FAX: 1-866-467-1316. If your request is for a Medicare recipient, please use this number: 1-877-687-1183. Behavioral Health/Substance Abuse authorization requests: Inpatient psych and detox auth requests: (800)-589-3186 to complete live reviews. Behavioral Health Outpatient Treatment Form (PDF). Classic slingo
New Address for MHS. 12/02/20. MHS Health Wisconsin has moved its offices to a beautiful new suite at 801 S 60th St., #200, West Allis, WI 53214. All phone numbers and website connections will remain the same.Medicaid Pre-Auth. All attempts are made to provide the most current information on the Pre-Auth Needed Tool. However, this does NOT guarantee payment. Payment of claims is dependent on eligibility, covered benefits, provider contracts, correct coding and billing practices. For specific details, please refer to the provider manual.The MHS Health Wisconsin (MHS Health) provider network includes more than 14,000 clinicians and about 120 hospitals that serve MHS Health members through BadgerCare Plus; Medicaid SSI, and a Medicare Advantage - Special Needs Plan (SNP). MHS Health administers enrollment under Network Health’s contract with the State of Wisconsin … You can also call us at 1-888-713-6180. We are open Monday through Friday from 8 a.m. – 5 p.m. We are closed weekends and holidays. Providers can use the secure Provider Portal or call 1-800-222-9831. MHS Health Wisconsin exists to improve the health of its beneficiaries through focused, compassionate & coordinated care. Health Feb 26, 2023 12:54 PM EDT. WASHINGTON (AP) — If you get health care coverage through Medicaid, you might be at risk of losing that coverage over the next year. Roughly 84 million people ...MESA Portal for Providers The Mississippi Division of Medicaid's transition to a new Fiscal Agent, effective Oct. 3, 2022, includes a new Medicaid Management Information System (MMIS) and provider portal known as MESA: Medicaid Enterprise System Assistance. The goal of MESA is to enhance connections between health …If your household meets certain income requirements, you may be eligible for Medicaid, a form of government healthcare coverage designed to ensure people with limited income can ac...Electronic Funds Transfer. MHS Health partners with PaySpan Health, a FREE solution that helps providers transition into electronic payments and automatic reconciliation. Visit PaySpanHealth.com. and click “register.”. Registration assistance is available by calling 1-877-331-7154 or by emailing. [email protected] Information. For information about claims submission, PA requests, and the credentialing and contracting process, providers should contact Envolve Dental Provider Services at 1-855-609-5157. Last Updated: 06/01/2023. MHS Indiana has several ways that you can help us provide excellent healthcare.Applying for Medicaid in Ohio can be a complex and overwhelming process. However, with the right information and guidance, you can navigate through the application process smoothly... Members new to HIP can select their health plan when they apply. There are four health plans that serve Healthy Indiana Plan members (Anthem, CareSource, MDwise and MHS). Click here for a comparison of the available health plans. For a Spanish version, click here. Once a member is approved for HIP, he or she will be assigned to the health plan ... MHS offers affordable individual and family health insurance plans that fit your unique needs. Program eligibility depends on your: Age; Income; Family size; Any … Hoosier Healthwise is a health care program for children up to age 19 and pregnant individuals. The program covers medical care such as doctor visits, prescription medicine, mental health care, dental care, hospitalizations, and surgeries at little or no cost to the member or the member's family. The Children's Health Insurance Program (CHIP ... Children with Special Needs Program (PDF) - Services for kids with special needs and their parents. Doula and Me (PDF) - A doula program to guide and support expectant moms through pregnacy. EPSDT Brochure (Ages 7-21) (PDF) - Recommended Vaccines for Adults/Children from 7 Through 21 Years old.Ambetter Health insurance benefits include: Virtual 24/7 Care. My Health Pays® rewards program. Healthcare Management Programs. Optional dental and vision insurance plans*. Mail-order pharmacy. Start Smart for Your Baby®. 24/7 …A first-party SNT is one of two types of SNTs, sometimes referred to as Medicaid payback trusts, self-settled SNTs, OBRA ’93 trusts and d4A or d4C trusts. Calculators Helpful Guide...To check the status of previously submitted claim(s), call the MHS Health Provider Inquiry Line at 1- 800-222-9831. When prompted say, “Claim Information.”. The MHS Health Provider Inquiry Line is staffed by MHS Health Provider Services representatives from 8 a.m. to 5 p.m., Monday through Friday..